Terms & Conditions

Welcome to Jaco Sauce, where we make and sell small batch, artisanal mustard BBQ sauce online. Our Terms and Conditions outline the rules for using our website, jacosauce.com, and making purchases. By using our site, you agree to these terms, so please read them carefully.

Ordering and Payment

To order, add products to your cart and checkout, providing your shipping and payment details. We accept major credit cards and other methods shown at checkout. If payment fails, we’ll try to contact you to fix it. Prices are accurate, but if there’s an error, we may correct it and reach out for further instructions.

Shipping and Delivery

We use trusted shipping companies, and orders usually ship in 2-3 business days, taking 5-7 days for delivery within the US. We’re not responsible for delays caused by shippers or other issues beyond our control, but we’ll keep you updated if there are any delays.

Returns and Refunds

Since we sell food, we don’t accept returns for opened or used items due to health reasons. If you get a damaged or defective product, contact us within 7 days via email at contact@jacosauce.com with details and images. We’ll review and may process a refund within 10 business days if appropriate.

Other Important Details

Our website content, like images and logos, is protected, and you can’t use it without permission, except for personal use. We’re not liable for indirect damages from using our site or products, and disputes are handled under North Carolina law, with courts in Charlotte, NC, if needed. We may update these terms anytime, so check back regularly. Reach us at contact@jacosauce.com for questions.